Age protection and verification
Sportaza is only accessible to players aged 18 and above. During registration, you must confirm your age. The platform verifies all accounts through a verification process that requires documentation such as ID copies to ensure only adults can play.
Age verification is an essential part of the account opening process. Accounts for minors are blocked and cannot be reactivated.
Play control tools
Sportaza offers several tools to help you manage your gaming behaviour yourself. These features allow you to set realistic limits and maintain control over your gaming habits.
- Deposit limits: Set a maximum amount of money you want to deposit per day, week or month
- Loss limits: Set a maximum limit for losses during a set period
- Time limits: Restrict the time you spend on the platform daily or weekly
- Temporary self-exclusion: Deactivate your account temporarily if you need a break from gaming
- Permanent self-exclusion: Close your account permanently and prevent access to your account and all services
Request self-exclusion
To activate temporary or permanent self-exclusion, contact Sportaza customer support by email. You should disclose any other accounts you may have, as self-exclusion applies only to the affected account.
- Send an email to [email protected] requesting self-exclusion
- Specify whether you want temporary or permanent suspension
- Inform support of any other accounts you have with Sportaza or other operators
- Confirm your identity if support requests it
- Support will activate the suspension within the usual timeframe
Warning signs of problem gaming
It is important to recognise the warning signs of problem gambling. If you recognise yourself in any of these situations, you should seek help or review your gambling behaviour.
- You play longer or with more money than you originally planned
- You attempt to recoup gambling losses by gambling further
- You hide your gaming from family or friends
- Gaming affects your work, school or personal relationships
- You borrow money to gamble
- You experience stress, anxiety or low mood related to gambling
External support resources
If you need support, external organisations are available that offer specialised help for problem gambling. These independent organisations are free and confidential.
- GamCare: Free, confidential support and advice for players and their families
- Gambling Therapy: Online self-help and professional therapy for gambling addiction
Responsible gaming at Sportaza
Sportaza is required to create a safe gambling environment. This includes supporting harm reduction tools, verifying age and working with player support organisations. The platform works with GamCare and Gambling Therapy to provide resources and support.
Gambling should be a form of entertainment. Set yourself limits, play only with money you can afford to lose, and use the available control tools.
FAQ
How do I set a deposit limit at Sportaza?
You can set deposit limits through your account profile or in settings. Enter the maximum amount you wish to deposit per day, week or month. These limits take effect immediately and can be increased or decreased later.
Can I temporarily lock my account?
Yes. You can temporarily suspend your account by contacting Sportaza. During this time, you cannot log in or play. You can lift the self-exclusion after a specified period.
What happens after permanent self-exclusion?
After permanent self-exclusion, your account will be permanently locked. You cannot log in again, and Sportaza will not allow new accounts under your name. Any outstanding balance can be withdrawn under certain conditions.
Who should contact Gambling Therapy?
Gambling Therapy offers online support and professional therapy for people experiencing gambling addiction problems. The services are free and confidential and are aimed at players and their families.
Can I track my gambling budget?
Yes. Sportaza allows you to track your play activity, deposits and losses. Use this information to monitor your gambling behaviour and ensure you stay within your set limits.
